We offer various methods to contact us. Call , Email and Livechat.

-Telephone: 01793 272 699
-Email: shop@refurboutlet.co.uk
-Livechat: the chat box will appear when available.

When it comes to grading the Used, Second-hand and Refurbished Devices we understand that this can be difficult. So we use a few combined methods to get it right as possible

a) Each grade needs to fit a specification grade list
b) Each device is assessed by at least 3 technicians and finally graded by our quality assurance team.

Grades

''Pristine' The device should be in Pristine condition. If there are signs of use (if any) these must represent minute scuffs that cannot be seen from 12 inches away

''Very Good' The device considered to be in Excellent condition by technicians with only slight signs of use. No deep scratches on screen with minor/minimal scuffs limited to the casing

''Good' The device that you would expect to show signs of average usage but no cracks or missing parts and in great working order.

''Fair' The device is in Fair Condition. Cosmetically the device will show heavy signs of use, including scratches and scuffs to the screen and casing. It won t have cracks on the screen or casing..

Devices with conditions outside of the above will have explicit details in description.

All devices are tested using unique diagnostic software which also wipes all data seen and hidden in cache

We offer an easy 30 day money back guarantee if you are not happy. Money back or a replacement device - you choose.

We know at times you may need to return your purchase for a variety of reasons so we've made it as painless as possible. Just fill out the RETURN booking form. We will send you the full instructions by email

We accept all major credit cards via Shopify Gateway & PayPal. We do not store your card details and these processed securely by Shopify. We also accept PayPal and you can even use your American Express card through them. If you prefer to do a direct bank deposit then send us an email and we can get this arranged. Customers can also use Klarna and Amazon if they wish to do so.

We offer worldwide delivery. For local UK deliveries we use Royal Mail, Evri & DPD. Internationally we use UPS, FedEx and DHL. Various delivery methods including Free, Next Day Delivery and even Weekend are on offer and these can be seen at checkout.

We have been around since 2008. That's a good few Years and over a million customers.We strive for perfection however if inevitably things don't pan out we will do every thing in our power to rectify. We never share your details and our entire site is secure. So in short yes :)

All products have a 12 Month Warranty. Refurbished products also come with a 12 month warranty.

All our devices will come Unlocked or Sim Free. This mean that you can use on any network like EE , Vodafone , 3 etc. These can also be used in any Country.

Firstly most of our refurbished / Second-hand products prices are not liable for VAT under the marginal scheme. So no VAT is added or included in the price. What you see is what you pay for all customers (worldwide).