Apple iPhone 11 Pro Unlocked - Space Gray

We offer various methods to contact us. Call , Email and Livechat.

-Telephone: 01793 272 616
-Email: use the contact us form.
-Livechat: the chat box will appear when available.

When it comes to grading the Used, Second-hand and Refurbished Devices we understand that this can be difficult. So we use a few combined methods to get it right as possible

a) Each grade needs to fit a specification grade list
b) Each device is assessed by at least 3 technicians and finally graded by our quality assurance team.

Grades

Premium Grade

Front Glass: Like new. There are no visible scratches on the screen glass.

Battery Performance: 95%+ Battery capacity Best for heavy daily use.

Display: Flawless Like new and no sign of use.

Body: Like new. No scratches or dents have been seen on the body frame. The device maybe gently used or open-box returns.

Hardware: 100% fully functional. Genuine manufacturer-issued parts. NSYS Tools certified, checked, and cleaned by professional refurbishers by who are vetted by Refurb Outlet.

Overall Performance: These phones were returned during the money-back guarantee term. They are like new devices and perform just as well. The only difference between these devices and brand-new ones is the lower price.

Excellent Grade

Front Glass: The device will be flawless and very little sign of use, no scratches on the screen glass. The phone is fine with the quality of the content being watched.

Battery Performance: 85%+ Battery capacity. Good performance for average daily use.

Display: The display panel is in perfect condition flawless. No dead pixels were seen during our testing.

Body: Body has tiny micro scratches or micro dents on the body frame. The faint scratches on the body are not noticeable at arm’s length.

Hardware: 100% fully functional. Genuine manufacturer-issued parts. NSYS Tools certified, checked, and cleaned by professional refurbishers by who are vetted by Refurb Outlet.

Overall Performance: Looks and Performance are like a new device.

Good Grade

Front Glass: The device might show some minor sign of use and a few scratches on the screen glass.

Battery Performance: 85%+ Battery capacity. Good performance for average daily use.

Display: Minor signs of use, few scratches but nothing heavy.

Body: Light sign of use and tiny scratches or dents on the body frame. The scratches are not noticeable at arm’s length.

Hardware: 100% fully functional. Genuine manufacturer-issued parts. NSYS Tools certified, checked, and cleaned by professional refurbishers by who are vetted by Refurb Outlet.

Overall Performance: Front glass will have some small sign of use and body will have light scratches; the internal parts have no issues. The device performance will be like new.

Devices with conditions outside of the above will have additional details in description.

All devices are tested using unique diagnostic software which also wipes all data seen and hidden in cache, restored back to factory settings and ready for out of box experience.

We offer an easy return within 30-day money back guarantee if you are not happy or simply change your mind.

We know at times you may need to return your purchase for a variety of reasons so we've made it as painless as possible. Just fill out the RETURN booking form. We will send you the full instructions by email

We accept all major credit cards via ClearPay & PayPal. We do not store your card details and these processed securely. We also accept PayPal and you can even use your American Express card through them. If you prefer to do a direct bank deposit then send us an email and we can get this arranged. Customers can also use ClearPay and Amazon if they wish to do so.

We offer worldwide delivery. For local UK deliveries we use Royal Mail, Evri & DPD. Internationally we use UPS, FedEx and DHL. Various delivery methods including Free, Next Day Delivery and even Weekend are on offer and these can be seen at checkout.

We have been around since 2008. That's a good few Years and over a million customers.We strive for perfection however if inevitably things don't pan out we will do every thing in our power to rectify. We never share your details and our entire site is secure. So in short yes :)

All products have 30 days money back guarantee. Refurbished products come with a 12 month warranty.

All our devices will come Unlocked or Sim Free. This mean that you can use on any network like EE , Vodafone , 3 etc. These can also be used in any Country.

Firstly most of our refurbished / Second-hand products prices are not liable for VAT under the marginal scheme. So no VAT is added or included in the price. What you see is what you pay for all customers (worldwide).